My friend had a relaxer that made her hair fall out. The name of the product is Mizani. Is there something wrong with the product or did we do something wrong?

Question: Mika Wrote, Hi, my friend had a relaxer that made her hair fall out. The name of the product is Mizani. Is there something wrong with the product or did we do something wrong?

Answer: Hello Mika,

Thank you for e-mailing your question to hairstylequestions.com. I am sorry to read about your Friends unfortunate experience with the Mizani product. I would like to help you get some answers as to why this product might have been involved (if at all) in the fall out of your friend’s hair.

Hear are some questions that I need answers to so that I can better serve you.

1. What product exactly was used?

2. What condition was her hair in before the chemical was applied to her hair? Ex. dyed, thin, dry, thick, bleached and so on?

3. What procedure did she use?

4. How long did she leave the product on?

5. Which part of the hair was the product applied to first?

6. Did she have any lotions or other products on her hair pryor to the chemical treatment?

4. Did she follow exact directions?

Please send me the answers to these questions and any other information that you might have about that eventful day. Don’t forget to check the expiration date on the package.

To all my readers, I would like to personally express my deepest sympathies to anyone that has ever experienced any unfortunate mishaps with any product that I recommend. Mizani hair care products are reliable and have given great results to many, however, no product is exempt from adverse reactions. I cannot stress enough the importance of conduct a patch test before any chemical treatment.