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Question: Is it normal to make hair color mistakes even if you are a professional colorist? How do you keep the client from freaking out?
Answer: Of course it’s normal to make mistakes! Every body makes mistakes! That’s why learning about color correction and educating thy self with books and practice is so imperative. Obviously, prevention is better than cure! But, nobody is perfect and it is therefore essential to be prepared to correct mistakes without the client ever having been aware of them.
We as professional stylist, could benefit plenty by taking a few acting classes (just kidding of course, but not really). The truth is that many salon customers hold their stylist as the all knowing all powerful hair gurus. When we portray our selves as the professional, we are than regarded as such. Professionals are not insecure and uneducated or unsure of one self. We are the answer to the question, the solution to the problem, the cure to the…well, you get the point.
If you miss your target on a color or cut or what ever, don’t let on to your client on how you are feeling. Don’t say anything that will scare them; just fix the problem. Ask your peers for help, be humble and learn from your mistakes but don’t let on because that won’t help anyone’s position.
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